At almed.in, we aim to ensure smooth transactions between pharmaceutical distributors and authorized buyers, including doctors and pharmacies.

Due to the sensitive nature of pharmaceutical products, returns and refunds are permitted only under specific conditions described below.

1. Order Cancellation

Buyers may cancel an order before the order dispatch.

Once the order has been delivered, cancellations are no longer permitted unless the product qualifies under the return conditions listed in this policy.

2. Return & Exchange Eligibility

Return or exchange requests will be accepted only under the following circumstances:

• Wrong product delivered
• Damaged or leaking product received
• Expired or near-expiry product supplied
• Incorrect quantity delivered

To initiate a return request, the buyer must:

• Raise the request within 7 business days of delivery
• Provide valid proof such as photo or video evidence
• Ensure the product remains unused and in original packaging

Returns must include the complete order shipment. Partial returns may not be accepted unless approved by the distributor.

If approved, the product may be replaced through a new delivery attempt.

3. Non-Returnable Products

Certain products may not be eligible for return due to regulatory or safety requirements, including but not limited to:

• Temperature-sensitive medicines
• Opened or used products
• Products without original packaging
• Products returned after the specified return period

4. Refund Process

Refunds will be initiated only after the returned products are received and verified by the distributor or authorized logistics partner.

Refunds will be processed through the original payment method used for the order.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer after receiving the buyer's bank account details.

5. Refund Timeline

Once the return is approved:

• Refunds are typically processed within 7-15 business days
• Processing time may vary depending on the payment provider or bank

For each approved refund, a credit note or refund confirmation will be issued to the buyer.

6. Regulatory Compliance

All returns and exchanges must comply with applicable pharmaceutical regulations including the Drugs and Cosmetics Act 1940 and related rules governing storage, transportation, and redistribution of medicines.

7. Contact for Return Requests

For return or refund requests, please contact:
info@almed.in